NAB satisfaction rate increased
Customer satisfaction survey by Roy Morgan Research shows National Australia Bank (NAB) gaining more customer satisfaction while Wespac is still down.
NAB’s improved customer satisfaction rating can be brought by a number of factors like basic banking fees reduction and enhanced home loan pricing. It gained 2.8 more points from previous month, now recording 71.1 per cent customer satisfaction rate.
On the other hand Roy Morgan survey reveals Westpac suffers a decline of 1.4 percentage points for the last six months after it published above-market increase in home loan rates in 2009. Even so, satisfaction rate from customers with Westpac-branded products is still a bit higher than NAB, recording 71.3 per cent. Meanwhile, St. George group of brands received satisfaction rate at 78.5 %.
Roy Morgan survey presents the four major banks overall customer satisfaction has improved by 1.7 percentage points over the last 12 months. This overall rate is the highest for the last 14 years.
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