"We're talking about stuff which is pretty hard to talk about," said Matt Lawler, regional general manager of the bank's NAB Broker arm.
In most cases, the process would involve brokers obtaining an advisory licence. "Getting licensed and skilled-up is part of of the next era," he said. "A broker has a role to play in terms of (clients') cash flow and budgeting."
Mr Lawler said the bank did not plan to touch its "headline" commission rates, typically a 65 basis point up-front payment and a 25-35 basis point trail. "We're more in the space of reshaping remuneration, rather than just cutting," he said.
The only listed mortgage broker, Mortgage Choice, has suffered a fall in its share price since Westpac announced its commission cuts, and has while other major banks review their own commission structures, Mortgage Choice is expecting a better outcome than that delivered by Westpac